service archives

There are many things I love about working for the LDS Church. Being able to walk through Temple Square on occasion is one of them. (That doesn’t happen as often since our department moved to Riverton, but I still get downtown now and then, and others can go more frequently.)

This photo was taken with my phone at the conclusion of a service project and team building day, spent helping to landscape the grounds adjacent to Temple Square. (That’s another thing I love about working here—the emphasis on service.)

posted by ted about a day ago

Who Cares About Customer Service? To me there’s more to it than just showing your customers that you care. It’s actually caring! When we put ourselves in our clients shoes and feel the way they would feel, all of the small little things that we can do to make their experience more enjoyable will be felt even more.

For example, I ordered some beautiful prints from illustrator, Kevin Cornell. When they arrived the post man went “postal” on them. Even though they were packaged correctly and labeled, “do not bend” all over, they were smashed badly. Kevin kindly offered to send more prints free of charge and seemed eager to do so. When I received the prints he also included a check for the amount I had paid for shipping to return the prints to him along with this simple note. This was unexpected and not really needed. But I could tell he really cared about me as a client and treated me as he would have wanted to be treated. He could have easily blamed this on the postman. He could have easily acted frustrated at the stupid postman but he just kindly replaced them with a great attitude. As designers it’s so important to not only pay attention to the details of design but also the experience others have in dealing with us. THANKS KEVIN for the example!

posted by chris_mayfield on Friday, Jun 29, 2007

“Companies that excel at customer service are the ones that empower their employees to make it happen.”
Dustin, the gentleman I share my cube with

posted by foster on Wednesday, Apr 04, 2007

Tadd mentioned customer service a few posts ago. I’ll follow up with one of my favorite anecdotes about great customer service.

posted by foster on Wednesday, Apr 04, 2007