user-centered design archives

I liked this article on Breaking the UX Status Quo. Some good thoughts on enlivening various design deliverables by integrating personas and related information throughout.

posted by ted 16 hours ago

“Companies often spew about “customer relationship management” or “disruptive customer-led innovation” or any number of other impressive-sounding processes. But as often as not, what the customer wants is as simple as sitting down and listening for a minute.”
To balance my “don’t (just) listen” to customers post below, a great article by Mark Hurst on how to exceed low expectations by just listening for a change.

posted by ted on Tuesday, Feb 08, 2011