interviews archives

Nice article on interviewing users by Jakob Nielsen—strengths and weaknesses, when and when not to interview. Fits in with what I’ve experienced with contextual inquiry, especially the importance of focusing interview questions on what users are doing right now.

posted by ted 10 minutes ago · 0 comments

“Turn off your internal problem-solver and just listen to people.”
Indi Young explaining her genius approach to usability in the lastest A List Apart

posted by sam on Monday, Oct 13, 2008 · 0 comments