adaptive-path archives
“One of the things that I think is interesting is we’ll actually see organizations and companies appointing what they refer to as a CEO or Chief Experience Officer. And that Chief Experience Officer is supposed to have a view across all of those experiences… When we look at what’s going to be happening, it is absolutely huge.”Lou Carbone, author of Clued In: How to Keep Customers Coming Back Again and Again, in an interview with Jesse James Garrett