I liked this illustration of the Knowledge Gap in Jared Spool’s recent newsletter article, Riding the Magic Escalator of Acquired Knowledge.

To close the knowledge gap, you either ride the user up the escalator via training, or you bring the target knowledge down the escalator by simplifying the design. Those are really your two main choices, 99% of the time!

posted by Ted Boren on Wednesday, Nov 02, 2011
tagged with design, simplicity, training, knowledge, usability