“Nothing could prepare me for my first trip to Rome. It wasn’t anything like the pictures. I think this is exactly the same feeling that designers have when they visit their users for the first time.”
Jared Spool, extolling the virtues of field visits while introducing his most recent newsletter. (The quote is from his email and doesn’t appear in the article itself.)

posted by Ted Boren on Friday, Oct 14, 2011
tagged with contextual inquiry, design