“I have to admit something strange: I’m amused by poorly designed websites. The worse the better. Much like some people “love to hate” movie villains, I get a peculiar satisfaction from finding myself completely lost in an ill-conceived, over-designed, steaming pile of a website. ... I think I have to enjoy it on some level, given my role as a customer experience consultant; otherwise work would be pretty difficult (see also: doctors who can’t stand the sight of blood).”
Mark Hurst, noting accurately that customer experience is harder than it looks.

posted by Ted Boren on Thursday, Feb 18, 2010
tagged with user experience, design