Putting people first in product development:

“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly. That’s systems thinking.”

Don Norman, Systems Thinking: A Product Is More Than the Product

posted by Emmy Southworth on Tuesday, Nov 10, 2009
tagged with norman usability