“You have to tell [them] your job role twice, your job title once, and the language you prefer to speak 3 times—all in English.”
Jared Spool, dazed by the number of hoops needed to pass through just to get to see (not buy) a product catalog of branded merchandise for a major technology company. (From a re-print of a year-old post on sign-in mistakes to avoid.)

posted by Ted Boren on Tuesday, Dec 09, 2008
tagged with sign-in, registration, usability