What does quality feel like online?

When you shut the door of a new BMW, you hear a gratifyingly solid-sounding thug. It feels good to pick up a small, unassuming digital camera, only to find that it is surprisingly sturdy and heavy. Many companies who make physical objects use fine materials and many other techniques to give their products a sense of quality and craftsmanship.

I have noticed in a world of cheep plastic and sloppy details feeling a nicely hand crafted object brings me much gratification and sometimes even endears me to an object. Consequently, I have been wondering how can we create those same experiences Online? Or, what does quality feel like Online?

We’re researching for an upcoming Journal article on quality in web design, and we need your input. What are some examples of quality that you’ve designed or found?

posted by Chris Mayfield on Wednesday, Aug 20, 2008
tagged with quality, emotional design