“One of the things that I think is interesting is we’ll actually see organizations and companies appointing what they refer to as a CEO or Chief Experience Officer. And that Chief Experience Officer is supposed to have a view across all of those experiences… When we look at what’s going to be happening, it is absolutely huge.”
Lou Carbone, author of Clued In: How to Keep Customers Coming Back Again and Again, in an interview with Jesse James Garrett
posted by Jason Lynes
on Wednesday, Feb 07, 2007
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